When availing yourself to the services of ISO Techline, the method of payment is via a valid credit/debit card.
At ISO Techline, we solely reserve the right to decide whether to accept or reject any payment that is made through a credit/debit card which we consider to be inappropriate. When choosing a support plan, the client signs an agreement and the plan start date is effective on the sign-up date. The services are billed in advance in the case of quarterly and monthly plans.
When you ask us to solve several issues, and in the unlikely event that we are unable to solve any of these issues, we will issue a full refund.
In case we are able to solve one or more of the issues tasked, then the client is not entitled to a complete refund of the payment. We would deduct a prorated amount depending upon the number of issues resolved by us and the rest of the amount would be refunded to the client. If any dissatisfaction occurs, you have 30 days from the date of service to present your case to ISO Techline for full or partial refund. Our goal is 100% customer satisfaction.
If you are not satisfied with our services and you wish to opt out for services you paid for, please email us at "email@example.com" to get your refund.
We do not store credit card information of any customer and we would not charge any amount without the customer's consent on the same.
A client can shift his/her quarterly plan to an incident based plan depending upon his/her requirements and in such a case we would tend to adjust the amount for any such move pertaining to the terms and conditions that would be suggested to the user by the account manager at that moment of time.
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